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How to use the 'Order Notes' feature for your efficiency and benefit

The purpose of using Order notes!

Updated over a week ago

What Is the Order Notes Feature?

  • An easy way to track customer requests and preferences.

  • Record anything from special packaging to detailed product instructions.

  • Helps you deliver a personalized experience for every customer.

  • Keeps your subscription service running smoothly and efficiently.

Example:

  • A customer subscribing to weekly roses might request that the stems be cut to exactly 5 inches.

  • You can capture this request in the Order Notes, ensuring it's followed every time.

💡 Pro Tip: Most free Shopify themes let you enable an Order Notes text box right on your cart page!


💬 Why Use Order Notes?

  • 🎯 Personalization – Tailor your service to each customer’s needs.

  • 📋 Efficiency – Keep all special requests in one place.

  • ✅ Stress-Free Fulfillment – No more scrambling to remember details.


🛠 How to Add Order Notes for a Specific Subscription Order

  1. Go to Subscriptions
    In your dashboard, click on Subscriptions.

  2. Select the Subscription
    Click on the Subscription ID for the order you want to update.

  3. Click ‘Edit’ in Order Notes
    Look for the Order Notes section and click Edit.

  4. Add Your Notes
    Enter the specific instructions (e.g., "Cut stems to 5 inches").

  5. Click ‘Update’
    Save your changes by clicking Update.


📦 How to Add Order Notes for All Future Orders of a Product

  1. Go to Upcoming Orders
    Open the Upcoming Orders section.

  2. Click on ‘Order Note’
    Find the Order Note option for the product.

  3. Add Your Instructions
    Enter the notes that will apply to every future order of this product
    (e.g., "Wrap roses in eco-friendly paper").

  4. Click ‘Save’ or ‘Update’
    Confirm your changes by clicking Save or Update.


🤝 Let Us Help

Have questions about using Order Notes — or need help with anything else?
We’re here for you 24×7×365!

📧 Email: support@appstle.com.
💬 Live Chat: Just ping us through the chat widget in our app.

Our friendly experts will be happy to assist you and make sure your subscription service runs smoothly.

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