🌟 Why Failed Payment Recovery Matters
Your customers value your memberships—but payment issues can still happen.
Common reasons for failed recurring payments include:
💳 Expired or replaced cards
💸 Insufficient account balance
📉 Card spending limits reached
When payments fail for these reasons, it leads to involuntary churn—customers want to stay subscribed, but technical payment issues stop them.
👉 Failed Payment Recovery in Appstle Memberships helps you automatically retry payments and retain loyal members with minimal manual effort.
🔄 Reducing Involuntary Churn with Failed Payment Recovery
✅ How Appstle Memberships Helps
Failed Payment Recovery in Appstle Memberships is a set of automated tools designed to help you reconnect with customers and recover failed transactions.
⚙️ Pre-set defaults
Appstle includes ready-to-use retry logic, notifications, and recovery actions.🎛 Full merchant control
You can customize these settings to match your business needs and retention strategy.
🔁 Failed Payment Recovery Settings
📍 Where to Configure
Settings → General Settings → Failed Payment Recovery
Setting | Description | Options / Default |
Retry Attempts | Number of times Appstle will retry charging a customer’s card after a payment failure | 1–10 attempts (Default: 8) |
Retry Interval | Days Appstle waits between each retry attempt | 1–10 days (Default: 1) |
Action After All Retries Fail | Decide what happens if all retry attempts fail | ❌ Cancel membership |
✏️ Enable & Customize the Email
📍 Where to Configure
Settings → Customizations → Email Templates
🛠 Steps to Customize
Locate “Transaction Failed”
Click Edit
Customize the email to:
Match your brand voice 🎨
Reassure customers 🤝
Encourage quick payment updates ⚡
🔐 Customer Experience
The failed payment email directs members to the Manage Memberships section in the Member Portal, where they can:
✔️ Click Update Payment
✔️ Receive an email from Shopify to update their payment information
🕒 Once payment details are updated, Appstle automatically retries the order the following day.
🤝 Need Help?
If you have any questions or need help setting up your memberships, our expert support team is here for you 24×7×365.
📧 Email: support@appstle.com
💬 Live Chat: Message us anytime through the chat widget in our app.