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Activity Rules
Activity Rule - Review Rules
Activity Rule - Review Rules
Joshua Kye avatar
Written by Joshua Kye
Updated over a week ago

With this activity rule, your customers can leave reviews on select review sites to earn loyalty points.

In order to set this activity rule, please follow the instructions below:

  1. Go to Activity Rules

  2. Click on Add Rule

  3. Click on the Create Rule button in the New Customer section.

  4. In the Name section, name the Activity Rule.

  5. For Customer Facing Label, describe the activity rule with a brief explanation on how points can be earned.

  6. For Base Points, input the amount of points a customer gets once the conditions of this activity rule are met.

    1. Auto Approval Days can be set if you wish to give yourself time to approve customers' loyalty points upon completing activity rules. If you do not manually approve the points yourself during the interval you set (in days), after it passes, the points will automatically be assigned to the customers' accounts. Put "0" into this field if you want the points to be assigned to customer accounts immediately.

    2. Click the checkbox for Enable Activity Interval Per Customer if you want to limit how many times a customer can complete this activity rule per given interval of time (days, weeks, months, years, or lifetime).

  7. In Enable Review Notifications, you will be able to see instructions on what settings to configure/adjust in any of the given review sites. They will also contain links to them for easy access.

  8. In Forward Emails, enter an email that you wish for your review emails to be sent to (optional).

  9. For Notification, you can input a message customers will get when they get their points.

  10. For Rule Status, set the activity rule as either Active or Paused.

When you are finished, scroll back up and hit the Save button. Now you're done!

Now let’s talk about use cases. In other words, what kinds of situations would this activity rule prove useful for you, as the merchant?

This rule is all about increasing your store or brand’s repute with positive reviews. If your customers had good experiences with your business, you can use these rules to foster a symbiotic relationship with them; they leave good reviews while you award them loyalty points over regular intervals. The reviews themselves can also be excellent marketing materials as well, as you can use them to encourage more potential customers to conduct business with you.

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