The Split Contract feature in the Appstle Subscriptions merchant portal lets you separate certain products from an existing subscription into a new contract.
This is especially useful if:
A customer wants some of their subscription items shipped to a different recipient (e.g., a friend or relative).
You need to manage different shipping addresses for products in the same subscription.
Note: When you split a contract for a new recipient, you must update the shipping information in the new contract.
📍 How to Access the Split Contract Feature
Go to Subscriptions
In the merchant portal, navigate to Subscriptions.Select the Subscription
Click the Subscription ID for the subscription you want to split.Locate the Split Contract Button
If the subscription contains more than one product, you’ll see the Split Contract button at the top bar (see screenshot in your portal).
🛠 How to Split a Contract
Click Split Contract
A pop-up menu will appear.Select Products to Move
Choose one or more products you want to move into the new contract.Choose Split Option
Split Without Order Placed
No immediate order is created.
Orders for the new contract will start from the next scheduled billing cycle.
Example: If you split on the 15th and the original renews on the 1st, the new contract will start on the 1st of the next month.
Split With Order Placed
Creates an immediate order for the products in the new contract.
Example: If you split on the 15th, an order will be placed immediately, regardless of the original renewal date.
🤝 Need Help?
If you have questions about Splitting Contracts or need help with any other subscription settings, our experts are here for you 24×7×365.
📧 Email: support@appstle.com
💬 Live Chat: Contact us anytime through the chat widget in our app.