Unlike other activity rules, the static rule does not automatically reward points upon customers completing a specific activity. Rather, you can use this for any other rule you wish to set where customers will need to reach out to you.

For instance, you can set a rule where customers can reach out to via a call so they can provide you feedback on their shopping experience.

Go to your storefront and bring up the loyalty widget. Navigate to the Ways to Earn section to view your static rule.

When your customers fulfill the requirements of your static rule, you can reward points manually using the Customers' section.

Click on the id of the customer in question to be taken to the merchant portal.

In the upper-right, select the Actions dropdown and click Give Points.

In the pop-up that appears, enter the point amount to add, select Give Points in point type, and optionally, write a reason.