🚪 Cancellation Management & Configurations

Managing cancellations isn’t just about letting customers leave — it’s about reducing churn, understanding customer pain points, and building retention strategies. With the right setup, you can turn a cancellation into an opportunity to keep the customer.

⚡ Appstle’s Solution

Appstle comes with a built-in Cancellation Management feature that empowers you to:

📊 Better understand why customers leave.
🎁 Offer meaningful alternatives such as discounts and many more!.
📈 Improve retention rates while reducing churn.

🔍 Where to Find It

Go to the More section.
There you’ll find Cancellation Management.

⚡ Methods of Cancellation Management

1️⃣ Direct Cancellation ✅

Customers can quickly cancel from their portal by clicking Cancel Subscription.

Merchant Portal:

Customer Portal:

2️⃣ Retention Offers 🔄 (`Recommended`)

Use cancellations as a way to gather insights and offer alternatives:

📊 Cancellation Reasons: Add a dropdown with options like too expensive, shipping issues, etc.
📝 Extra Feedback: Enable a text box for more detailed insights.
🎁 Retention Actions: Offer discounts, pauses, or special deals based on the reason selected.

Merchant Portal:

Customer Portal:

3️⃣ Custom Instructions 📨

Make the cancellation process more personal:

Add a custom message (via text or HTML field) that will be shown when a customer clicks Cancel Subscription.
Use this message to highlight and direct them to contact your support desk.
Click Update to apply changes instantly.