In case you would like to update your details on the account in case of obtaining a new phone number, moving to a new place or everything in between, you will need to get in touch with support.

N.B - For security purposes you will be required to authenticate yourself as the owner of the account and in addition to this, provide supporting documents. Below you can find what information might be required from you based on the detail you would like to change.

Before moving on with any changes towards your account our customer support would like to start the process by authenticating you. You can find all on authentication by checking this link here.

Once authenticated you might be required to submit addition documents.

Email Change

no additional document required

Address Change

additional document required

Name Change

additional document required


Address Change

In order for us to be compliant with local regulations we are required to confirm that the change we are making is factual. As such we would require some additional documents while processing your request. This is something which we have requested while on-boarding you as a customer. The document can be:

  • a utility bill (issued in the last 3 months)

  • a bank statement (issued in the last 3 months)

  • a government issued ID

You can either send us a direct copy of said document or just a picture of it. Make sure that the picture is readable and everything is visible on it.


Name Change

In order for us to be compliant with local regulations we are required to confirm that the change we are making is factual. As such we would need to re-do a portion of the KYC onboarding. Please make sure to have one of the following with you.

  • a government issued ID reflecting your new name

  • a passport reflecting your new name

N.B - For typos in the name we would NOT require the above.


Phone Change

When it comes to Phone Number Change, each client will be able to perform it on their own. To do so, they would have to:

1. Go to the Home section

2. Tap on the Profile icon in the upper left corner of their screen

3. Click on the Edit button in the Tel No field

4. Look through the country list to find theirs and select the correct country code

5. In the bottom field, they would have to type in their phone number*

6. Both an email and sms will be sent to them containing codes - please copy them and place them in the respective fields in the AQRU app

7. Once they are ready, they would have to click on the button at the bottom of their screen to complete the phone change process

* Please do not include the country code in this field as you have already selected it from the dropdown menu above.

N.B - Please be advised that by setting up your phone number, you will be enabling your 2-Factor Authentication as well.

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