There are two types of refund at Arcads, and each has its own timeline and way to check status:
Subscription refund — cash returned to your original payment method
Credit reimbursement — generation credits restored to your account
Cash refunds (subscription refunds)
Once your refund request is approved, the funds are returned to your original payment method within 5–10 business days.
There's no in-app status tracker for cash refunds. To check whether your refund has been processed:
Check your bank or card statement for a credit from Arcads/FreshHR
Allow the full 10 business days before raising a concern — bank processing times vary
If it's been more than 10 business days with no credit, contact support with your account email and the original charge date
Haven't heard back yet? If you submitted a refund request and haven't received a confirmation from us, your request may not have been received. Reply to any previous support conversation, start a new one to confirm it's in the queue, or reach out directly to n@arcads.ai
Credit reimbursements
Credit reimbursements are added back to your account balance once approved. You can check whether they've been applied:
Log in to your Arcads account
Go to Usage History in your account dashboard — this shows your credit balance and recent transactions
Look for a credit entry matching the date and amount of the reimbursement
Automatic reimbursements (for invalid reference image submissions and generation errors flagged with 'used credits were not counted') typically appear within a few minutes of the failed generation.
Manual credit reimbursements (reviewed by our team) are typically processed within 1–3 business days of approval.
What to do if your refund or credits haven't arrived
Cash refund not received after 10 business days: Contact support with your account email and the original charge date. We'll check the payment processor status and follow up.
Credits not appearing after 3 business days: Contact support with your account email and the generation ID(s) affected. Include a screenshot of your Usage History if possible.
Not sure if your request was submitted: Check your email for a confirmation from our support team. If you don't see one, your request may not have gone through — contact support to resubmit.
When contacting support, the more detail you provide up front, the faster we can resolve it: account email, charge or generation date, and the amount in question.