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Arcads FAQ

Answers to common questions about Arcads: the free trial, plans and credits, languages, AI actors, teammates, refunds and cancelling.

Written by Romain Torres

What is Arcads?

Arcads is an AI ad platform. It generates video ads, talking actor videos, product images and B-roll from a script, a product image or a prompt, with no studio or crew.

Is there a free trial?

Yes. The trial lasts 72 hours and includes 1,000 credits with all features unlocked, including Studio, Workflows and the Agent. A card is required but isn't charged during the trial, and you get a reminder email 24 hours before it ends. If you don't cancel, the Starter monthly plan starts after 72 hours. Cancelling during the trial ends access right away.

What plans are there?

Starter, Creator, Pro, Scale and Business, plus custom Enterprise plans. Monthly credits: Starter 8,000, Creator 16,000, Pro 48,000, Scale 96,000 and Business 192,000. Starter and Creator credits reset each cycle, and Pro, Scale and Business roll unused credits over. Pro and above add the public API, team seats, custom actors and ElevenLabs voices.

How are credits used?

An Arcads 1.0 talking-actor video uses 800 credits, up to 2 minutes. Audio-Driven and OmniHuman 1.5 use 800 credits per started minute. Video model clips are priced per generation. Paid plans include 100 free images per rolling 24 hours. See How are credits counted.

Which languages does Arcads support?

Talking actors speak 74 languages with accents. Translate Video offers 176 language and accent options.

Are the actors real people?

They are AI actors based on real actors, who gave consent and are paid for the use of their likeness.

Are my custom actors private?

Yes. Custom actors are private to your workspace.

Can my team use the same account?

Yes. Invite teammates by email from Settings, Members. Team seats are included on Pro and above.

Can I use Arcads from Claude or through an API?

Yes. Connect the Arcads MCP at mcp.arcads.ai, or use the public API (Pro and above). The workspace owner creates the API keys in Settings, Public API.

Can I get a refund?

Refund requests go to the support team, as there is no self-serve refund flow. See the Arcads refund policy.

How do I cancel?

Go to Settings, Billing, Manage subscription, Cancel subscription. It takes effect at the end of the billing cycle, and unused credits are lost. On the free trial, use Cancel free trial. On a custom plan, contact support.

Credit costs in this article are the standard rates. Arcads tests new pricing from time to time, so your account may use different rates or plan sizes. The Generate button in the app shows what each generation costs on your account.

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