Depending on your membership, you may have access to the Visitors App, a powerful tool for managing guest check-ins at your workspace.
This app must be set up on a dedicated device within your site, allowing visitors to check in using various options, such as pre-registration, QR codes, or manual entry. Designed to streamline the check-in process and enhance visitor management, the Visitors App ensures a seamless experience for both guests and staff. If you're interested in incorporating this feature into your workspace, feel free to contact us for more details.
To set your visitor management app, you can refer to this link.
Step 1. Setting up the app
Download and install the app on your device. You can find the links under "Settings / Apps / Visitors"
The first time that you open the app you will be taken to the sign in screen, enter your email address and your password
Select your workspace
The app will ask you to generate a passcode, you will receive it in your email after clicking "Generate my passcode"
Enter the passcode received
The app will ask you to create your own pass code.
The app will now be ready to start receiving visitors
Step 2. Check-in a visitor
Visitors will have the option to check in, check out, or select if this is a delivery.
If they select Check in, they will have the option to register a visit Scanning the QR code received when the visit was created, or entering their email address.
Scanning the QR code
Click the "Scan your QR code" button
The app will open your front camera
The user can now scan the QR code received in their email
The visit details will be displayed
Click the Check in button to proceed, the user will receive the confirmation screen
Using an email address
Click the Enter your email button
If the email address is the one used to register the visit, the visit details will be displayed
Click the Check in button to proceed, the user will receive the confirmation screen
If the email is not found, you will have the option to create a new visit, proceed to fill in the details and click confirm
Step 3. Reviewing the settings
On the main page, click the settings button located at the bottom right part of the screen
In here you can:
Disconnect the space
Set the Single App mode
View the current app version and your Operating system version, this information is requested when submitting a ticket with us
Congratulations! You've successfully completed the fundamental steps to configure your site, and now you're all set to dive into using it to its fullest potential. following our journey, our next collection of articles will guide you through the day-to-day operations, feel free to explore, experiment, and make the most out of your site. We're here to support you every step of the way.