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Working with day passes

Step-by-step instructions to check in on a user's behalf, review check ins, and canceling a check in

Camilo avatar
Written by Camilo
Updated over 5 months ago

Check-in a pass on behalf of a user.

  • On the main page, click "Booking management" and then click book a desk

  • To specify on whose behalf you would like to check-in a pass, click the "For" dropdown box at the top and select the user, if you have more than one workspace, you can select it by clicking the "At" dropdown box.

  • If the user has day passes available, you will see this option at the top

  • Click "check-in a pass"

  • Select the day when the pass will be used

  • Select the pass that you would like to consume

  • Click confirm

Archie tip: If credits have been included into the day pass, they need to be used in a regular booking process, you can refer to the Creating and managing room, desk, office, and resource bookings article

Reviewing check ins made by an account

  • Under the Accounts section, locate the account that you want to review and open it

  • Click the Passes tab

  • Locate the pass that you want to review, click the 3 dots button, and click See check-ins

  • You will be able to see the dates checked in for this pass

Archie tip: You can also review the check ins at a global level by going to Billing & products / Passes, in here, you can review all passes bought for your space, click the 3 dots button next to the pass that you want to review, and click "See check-ins".

Cancelling a check in

  • Under the Accounts section, locate the account that you want to review and open it

  • Click the Passes tab

  • Locate the pass that you want to review, click the 3 dots button, and click See check-ins

  • Click the cancel button on the check in that you wish to cancel.

  • The line will now be displayed as cancelled, and the check in will be added back to the account.

Archie tip: You can also cancel the check ins at a global level by going to Billing & products / Passes, click the 3 dots button next to the pass that you want to review, click "See check-ins", and click cancel on the check in that you wish to cancel.

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