The Visitors app is used for checking in your visits and must be configured on a device within your site. Visitors will have various options for check-in, which we will describe below.
To set your visitor management app, you can refer to this link.
Step 1. Setting up the app
Download and install the app on your device. You can find the links under "Settings / Apps / Visitors"
The first time that you open the app you will be taken to the sign in screen, enter your email address and your password
Select your workspace
The app will ask you to generate a passcode, you will receive it in your email after clicking "Generate my passcode"
Enter the passcode received
The app will ask you to create your own pass code.
The app will now be ready to start receiving visitors
Step 2. Check-in a visitor
Visitors have the option to register a visit Scanning the QR code received when the visit was created, or entering their email address.
Scanning the QR code
Click the "Scan your QR code" button
The app will open your front camera
The user can now scan the QR code received in their email
The visit details will be displayed
Click the Check in button to proceed, the user will receive the confirmation screen
Using an email address
Click the Enter your email button
If the email address is the one used to register the visit, the visit details will be displayed
Click the Check in button to proceed, the user will receive the confirmation screen
If the email is not found, you will have the option to create a new visit, proceed to fill in the details and click confirm
Step 3. Reviewing the settings
On the main page, click the settings button located at the bottom right part of the screen
In here you can:
Disconnect the space
Set the Single App mode
View the current app version and your Operating system version, this information is requested when submitting a ticket with us
