Reset the password from the client’s side.
To reset a password, your customers can use this link:
https://archieapp.co/your_domain/forgot-password
Replace "your_domain" with the domain of your site
Archie tip: The domain of your site can be copied from your sign-in link, for example, if your sign in link is https://archieapp.co/archie-demo/sign-in, what you need to use is "archie-demo"
After submitting the password reset request, you can confirm if the reset email was sent to the user.
Open to the Account.
Under the "General" tab, click on "Email Activity".
Review if the password reset email was sent. If the status is marked as "Delivered", it means that it was successfully sent.
Allow Time for Delivery: When submitting a password reset request, please allow up to 15 minutes to receive the email in your account.
Reset a client's password from your workspace
On the homepage, click Accounts, and then click personal.
Locate the account for which you want to reset the password, click the 3 dots button, and click open
Click the Actions button, and click Reset password.
Click Confirm
This will send an email to the account with instructions to reset the password.
