This article shows how to complete KYC (Know Your Customer Identity Verification) at Arch as an individual.
Please note that Arch also provides loans to business entities. Please check our help center article How do I onboard my business entity on how to do so.
Process
Step 1: Navigate to Account
Step 2: Navigate to Identity
Step 3: Start and complete KYC
Common Issues and Questions
How long does it take to complete the identity verification?
Often, the identity verification is completed instantly, and you can proceed with your loan application right away. However, sometimes these require manual review (for example, if an automated check couldn't confidently extract information from your provided documents). In those cases it may take up to 24 hours for your KYC to be completed. If you've waited longer than that, feel free to reach out to the team via the chat widget to check in on the progress.
My camera is not working.
If you're using your phone to perform the selfie verification, you may need to enable camera permissions in your browser and for the specific website. This is not something Arch can can control, so refer to your phone settings.
I entered my address incorrectly and want to update it.
Please email support@archlending.com with an updated, valid form of proof of address. This can be a utility bill or a bank statement dated within the last 6 months. A team member will review this information and update your account within 24 hours.