Frequently asked quetions | Arcol Help Center

How can I request a feature or give feedback?
- Email us at info@arcol.io or use the in-app chat, found in the bottom right when you’re in Arcol.
What are the technical requirements for running Arcol?
- Arcol runs in your browser, so it works on any computer. For the best experience, we recommend using a newer, high-performance device.
- We currently only support chromium-based browsers, so Arcol cannot be accessed on Safari or IE.
What file formats can I import?
- You can read more about this here
- We currently support the following formats for import
  - Images → jpg, jpeg, png
  - 3D Models → fbx, glb, gltf, ifc, obj, stl, 3dm
  - DWG/DXF → dwg, dxf
What file formats can I export?
- You can read more about this here
- We currently support the following formats for export
  - Images → jpg
  - 3D Model → glb, stl, revit via add-in
  - Data → csv
What is Arcol’s pricing model?
- You can review our price options here
- Arcol is priced per user and can be billed monthly or annually
- If your firm is interested in a customized pricing structure you can always reach out to our sales team at sales@arcol.io
I’m trying to log in but didn’t get the access code
- First try checking your junk mail for an email from Arcol
- If you are still unable to find the code please reach out to us at info@arcol.io and we will help get this sorted!