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Frequently asked quetions
Frequently asked quetions

A collection of frequently asked questions

Aaron Fife avatar
Written by Aaron Fife
Updated over a month ago

  • How can I request a feature or give feedback?

    • Email us at info@arcol.io or use the in-app chat, found in the bottom right when you’re in Arcol.
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  • What are the technical requirements for running Arcol?

    • Arcol should run on basically anything, it may just be less performant on older computers.

    • We currently only support chromium-based browsers, so Arcol cannot be accessed on Safari or IE.
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  • What file formats can I import?

    • We currently support the following formats for import

      • Images → jpg, jpeg, png

      • 3D Models → fbx, glb, gltf, ifc, obj, stl, 3dm

      • DWG/DXF → dwg, dxf
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  • What file formats can I export?

    We currently support the following formats for export

    • Images → jpg

    • 3D Model → glb, stl, revit via add-in

    • Data → csv
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  • What is Arcol’s pricing model?

    • We have a per seat per user cost, but we also offer flat fees for entire firm usage. We’re pretty flexible on finding the right cost for you - reach out to us at info@arcol.io for more details.
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  • I’m trying to log in but didn’t get the access code, help!

    • There’s a few things we’d recommend here. First, wait a few minutes…sometimes the access code email isn’t instant. Next check your junk mail. Finally, try going to app.arcol.io in a new tab and re-enter your email. If none of those things work, reach out to us at info@arcol.io and we’ll answer right away.

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