In some cases, a technical support representative may ask you to join a support session through Webex Support in order to access your computer remotely.
You will be requested to go to the Help menu in Ardex and choose Join a Support Session
Your web browser will open up to ardex.webex.com and you will need to click Join
A Pre-Session Form will display, enter name and e-mail address details and the Support Session Number provided by your support representative
Click Submit and choose Yes, OK, Run or Install to prompts which display after that (dependant on your PC security settings)
Note: Microsoft Internet Explorer is our preferred web browser for Webex sessions, as generally explorer will enable the session to start more quickly than other browsers, with less (or no) plug-in installs required.