Suppliers sometimes issue a credit to a customer, which reduces the customer’s account balance due for payment. Supplier credit notes usually relate to refunds and discounts given or billing errors. Supplier credits are entered to Ardex through Finance and then Adjustments. In the “Create a new adjustment” options select “Supplier CR”.

In the Adjustments screen you will need to enter the following information:

By clicking “Add” the supplier credit will be entered and applied against the supplier invoice selected. Your accounts payable balance for this supplier will now be reduced by the amount of the supplier credit. Remember to take care that GST is entered correctly on supplier credits - in most cases the GST amount will be the same as the amount on the original supplier invoice being credited.

Related to supplier credits, if you overpay a supplier in error and need to enter the bank transaction for your bank reconciliation to succeed, but cannot apply the payment amount against unpaid supplier invoices recorded, the Creditors Loan Account provides an excellent method to record the payment transaction and keep a record in Ardex that the supplier has been overpaid. This will be covered in more detail in the Paying a Supplier section of this support note.

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