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How to Manage User Access in ARI

Written by Sinead O'Sullivan

Managing Access as an Admin

Step-by-Step Instructions

1. Navigate to your ARI HQ section of the system

  • Log in to ARI.

  • Go to your institutions HQ section in the drop down at the top of your screen

  • ⚠️This is not available for most individual coaches, only admins. If you are a single team coach skip to the section below.

2. Go to Teams

  • Click on “Teams.”

  • Select the sport or account you want to manage (e.g., Baseball).


Removing a User

3. Locate the User

  • In the team view, find the coach or staff member in the user list.

4. Open User Options

  • Click the three dots (⋮) next to their name.

5. Choose an Action

You have two options:

  • Suspend Access

    • Temporarily removes access

  • Remove User

    • Permanently removes access from the system

  • Select who on staff you want to transfer their auto groups to.


Adding a New User

6. Add a New Member

  • While still in the team (sport) area, select “Add New Member.”

7. Choose How to Add the User

You have two options:

Option A: Add an Existing User

  • Use this if the person already has an account in ARI

    • Example: A coach working across multiple sports

  • Select their email address

  • Assign the appropriate role

Option B: Create a New User

  • Use this for brand-new staff members

  • Enter their .edu email address

  • Assign a role:

    • Admin (most coaches)

    • User

8. Save

  • Click Save

  • The new user will receive an email invitation to set up their account

9. New User Training

  • Reach out to your ARI Customer Success Manager to schedule a training for any new users added to the system!

How Coaches Can Manage User Access in ARI (Sport Account Level)

Video Tutorial

Step-by-Step Instructions

1. Open Your Sport Account Settings

  • Log in to ARI.

  • Click on “Settings.”

2. Go to the Users Section

  • Within Settings, scroll down and select “Users.”

  • This will display a list of all users associated with your account.

3. Review the User List

  • By default, you will see active users.

  • You can also view:

    • Inactive users

    • Dismissed users

    • Invited users

✅ This helps you track who currently has (or had) access.


Removing or Updating a User

4. Locate the User

  • Find the staff member you want to manage in the list.

5. Open User Options

  • Click the three dots (⋮) next to their name.

6. Choose an Action

You have two options:

  • Suspend Access

    • Temporarily disables login access

  • Remove User

    • Permanently removes the user from the account

  • Select who on staff you want to transfer their auto groups to.


Adding a New User

7. Click “+New Team Member”

  • At the top right of the Users page

8. Enter User Details

  • Input the staff member’s .edu email address

  • Assign a role:

    • Admin (recommended for most coaches)

    • User

      • Cannot access: user settings, SMS fund settings


9. Save

  • Click Save

  • The new user will receive an email invitation to set up their login

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