Platform access level: Everyone. Written for learners whose Arist lessons arrive by email; section 4 is written to be forwarded to your IT team or email admin.
When you take an Arist course over email, every lesson arrives as a regular email from reply@mg.arist.co. Spam filters sometimes divert those messages before you ever see them. Whitelisting, sometimes called adding a safe sender, tells your email provider that Arist's messages are wanted, so each lesson arrives in your inbox on schedule.
Note: This guide covers email deliverability only. Email is one of six delivery methods Arist supports, alongside SMS, WhatsApp, Microsoft Teams, Slack, and Arist Messenger; for the full overview, see Using Delivery Methods.
1. Knowing the address to whitelist
Arist sends every course email from one address, so one safe sender rule protects your whole course. Add the full address in a personal mail client, or the domain where a filter or gateway accepts domain-level rules.
What to add | Value | When to use it |
Sender address | Use this in personal safe sender lists and Gmail filters. | |
Sending domain | mg.arist.co | Use this where your filter or email gateway accepts domain-level rules. |
Important: Enter the address exactly as written above. A single mistyped character means the rule never matches, and lessons keep landing in spam.
2. Adding Arist to your safe senders in Outlook
Outlook keeps its safe sender list inside the junk email settings. Menu names can vary slightly between Outlook versions, but the path below is where the list lives.
Open Settings and go to Junk email.
Under Safe senders and domains, select + Add safe sender.
Enter reply@mg.arist.co and save your changes.
Try it: Search your Junk Email folder for reply@mg.arist.co right now. If a lesson or your welcome message is sitting there, move it back to your inbox so you can pick the course up where it left off.
3. Creating a Gmail filter that skips spam
Gmail handles safe senders through filters rather than a single list, so you create one filter that tells Gmail never to route Arist's messages to spam.
Open Settings and go to Filters and Blocked Addresses.
Create a new filter with reply@mg.arist.co in the From field.
Check Never send it to Spam, then create the filter.
4. Forwarding this guide to your IT team
On a work email address, your organization's email security gateway can filter a message before it ever reaches your mailbox, and a personal safe sender rule cannot override that. If lessons still go missing after you finish the steps above, send this article to your IT team or email admin and ask them to allow Arist organization-wide.
Sender address: Allow reply@mg.arist.co in the email security gateway or spam filter, so Arist course emails pass for every learner in the organization.
Sending domain: Allow mg.arist.co where the gateway supports domain-level rules, which covers the sender address in one entry.
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Note: Need help at any point? Reach out to your Arist Customer Success contact, or email support@arist.co.