For questions about the payment issues, please contact the Arkansas.gov Help Center at ar.gov/help.

The following rules may be the cause of the payment issue:

  • The online Inmate Banking application does not allow prepaid credit cards.

  • The minimum deposit amount is $10.00 for inmate trust account

  • The minimum deposit amount is $25.00 for a Pre-Pay phone account

  • No more than 2 payments will be accepted per credit card per day

  • No more than $400 can be deposited from a single credit card per day

  • No more than 4 payments will be accepted per inmate per day

  • No more than $400 can be deposited to a single inmate per day

Q: What is the minimum deposit required for inmate's trust account?
A: There is a $10.00 minimum deposit required to deposit to an inmate's trust account. You can deposit more than this amount, but have to at least deposit this minimum amount.

Q: Can I use a prepaid credit debit card or gift card to make a deposit to an inmate's trust account or phone account?
A: No, prepaid cards are not accepted in the Inmate Banking systems. You must use a valid credit card or debit card that is not considered prepaid.

Q: I sent money to an inmate and they said they haven't received it yet.
A: Please allow 2 business days for processing to inmate's account. If 2 days have passed please have the inmate contact their Unit Phone Coordinator for further assistance.

Q: What is the minimum deposit required for Pre-Pay phone accounts?
A: There is a $25.00 minimum deposit required to deposit to an inmate's Pre-Pay Phone account. You can deposit more than this amount, but have to at least deposit this minimum amount.

Q: I deposited money to an inmate and they are saying there is no money available in their account.
A: Please have the inmate contact their Unit Phone Coordinator for further assistance.


Q:
Can I get the balance of an inmate's trust account?
A: No, that information is confidential and not released to anyone other than the inmate.

Q: I have been released and would like to know how I will receive the remaining balance in my trust account?
A: At the time of your release, you should have completed a release disbursement. The check is mailed to the address given.

Did this answer your question?