Easily resolve your daily unpaid bookings from one page!
How to resolve an unpaid
Click payment icon to the right
Under "select payment type" choose the payment method you'd like applied for this reservation
Note: If a client has a card on file and auto-resolve is enabled, the system may automatically charge the card. Payments for unpaid bookings cannot be processed via the Arketa mobile app; use the browser version of the dashboard on a computer or tablet to collect payments.
Frequently asked questions
What is an unpaid reservation?
An unpaid reservation is when you add a client to a class with "payment type" unpaid. This can happen when you select this payment type or when you add clients to recurring reservations. Unpaid reservations can also be created intentionally during the payment step by selecting "Unpaid" instead of charging immediately, or by editing an existing appointment's payment details and setting the payment method to unpaid.
Where else can I resolve unpaid?
You can resolve single unpaid reservations from the class check in screen and client profile. However this Studio exclusive report makes resolving unpaid reservations fast and simple. Additionally, the Unpaid Reservation Resolver runs daily to check unpaid reservations. It applies credits first, and if a card is on file and "Charge Payment Method on File" is enabled, it attempts to charge the saved payment method. To prevent auto-charging, disable the "Charge Payment Method on File" setting.