How can I troubleshoot microphone and transcription issues in Arlo?
Ensuring that your microphone and transcription settings are functioning correctly is essential for accurate note-taking in Clinic Notes AI. Below are steps to help you troubleshoot and resolve common issues related to recording and transcription.
Testing Your Microphone
Before recording a consultation, you can verify your microphone is working correctly directly in the app:
Go to Settings and open the Microphone Settings tab
Select your active microphone from the dropdown
Click the test button to record a 5-second clip
Play it back to confirm the audio is being captured clearly
If the playback sounds clear, your mic is working correctly and is ready for use. If it sounds muffled, silent, or distorted, try selecting a different microphone from the dropdown or check your device's microphone permissions for the browser.
Verifying Transcription Accuracy
If you notice missing details in your notes, follow these steps to determine whether the issue is related to the microphone or transcription settings:
Open the note in question
Navigate to the Transcript tab to review what was captured
Review the transcript:
If the missing information is not in the transcript — the microphone didn't capture it. Use the mic test above to check your setup before your next session
If the information is in the transcript but not in the note — the issue is with your template or instructions, not the recording. Adjust your note template or add a user instruction to ensure that detail is included
Additional Tips
Ensure your microphone is properly connected and not muted
Use a quiet environment to minimise background noise
Regularly update your application to benefit from the latest improvements
If issues persist, contact support via the chat