Overview
Billing in Array is fully automated, providing a seamless experience for account management. Whether you're a solo user or managing a large team, our flexible billing system adjusts based on:
The plan you’re on
The number of users in your account
Your billing frequency (monthly or annually)
We believe in transparent pricing — no hidden fees, and no long-term contracts. You're free to upgrade, downgrade, or cancel at any time.
Billing Options
Array offers two billing cycles:
1. Monthly Billing
Pay-as-you-go, with a month-to-month subscription.
You’re only charged for what you use during that month.
Great for short-term projects or teams with changing needs.
Example: If you add a user at the start of your billing cycle, you'll be charged the full rate for that user for that month. If you remove them midway, there's no refund — but you won’t be charged again in the following cycle.
2. Annual Billing
Prepay for 12 months and receive a discount equivalent to 2 free months.
Ideal for long-term use, budgeting, and teams with stable requirements.
Adding users mid-year? You’ll only be charged a pro-rated amount for the time remaining on your annual cycle. You can reassign that user slot to another person at any time — no additional charges.
Plan Types
You can view our full pricing breakdown on the Pricing Page.
Plan | Monthly | Annual | Users Included |
Essential | $50/mo | $500/yr | 3 users |
Pro | $300/mo | $3000/yr | 10 users |
Enterprise | Custom | Custom | Custom |
Need a custom setup or tailored features? Contact us about an Enterprise plan.
Upgrading Your Plan
Upgrading your account is quick and easy:
Visit the Pricing Page.
Choose the plan that best fits your needs.
Confirm your upgrade.
Only pay the difference.
If you're switching from a $50/month plan to a $300/month plan, you'll only be charged $250 at the time of upgrade.
Downgrading Your Plan
Before downgrading, ensure your account meets the requirements of the lower plan:
Your form features must match the allowed functionality (e.g. remove Form Logic or Email Copies if not available on the lower tier).
Your user count must not exceed the limit of the downgraded plan.
Any excess users can be removed or downgraded individually.
⚠️ If your current forms or users exceed the limitations of the new plan, you’ll need to adjust before the downgrade can be processed.
Add-Ons
Need more flexibility? Add-ons allow you to expand your account with additional features:
Common Add-Ons:
Extra users
Additional storage
Bots
Custom workflows
Email sender address changes
How to add:
Some add-ons (like Bots) can be added directly by account owners.
For others, contact our support team for setup and pricing details.
All add-ons are billed monthly and continue on a rolling basis until removed.
Deleting or Removing Users
Removing users is easy — and on monthly billing, you’ll only be charged for the duration that user was active. On annual plans, removed users are not refunded, but you can reassign their slot at no additional cost.
📞 Need Help?
If you have any questions about billing, upgrading, downgrading, or customising your plan:
➡️ Reach out to our Support Team
➡️ Use the in-app chat
➡️ Or schedule a call with a billing specialist