Array’s Access to Your Account & Data

It’s a great question — and one we take very seriously at Array.

Your data is your property, and while it’s stored securely on the Array platform, no one at Array has access to your account or its contents without your explicit permission.

We know how critical data protection is for your business — and maintaining your trust is our top priority.

Storing your data with Array does not mean we have automatic access to it. We never view, edit, or interact with your account data unless:

Every action is preceded by your approval, and we document all access accordingly.

Though rare, there are specific scenarios where we may need temporary access to your account. These include:

Sometimes, a form or report may behave unexpectedly — due to custom configurations or unusual data inputs. To replicate the issue and assist you efficiently, we may request access to:

We’ll always:

In extremely rare cases, our monitoring systems may detect issues that could compromise your data’s integrity. If immediate action is required:

💡 Reminder: Any access by the Array team will only ever happen with your knowledge and consent — unless a critical risk to your account demands urgent intervention (you will still be informed afterward).

Array uses the Amazon Web Services (AWS) cloud infrastructure, which meets the world’s highest data protection standards, including:

We are also fully compliant with UK ICO regulations and other regional data privacy frameworks.

For full transparency, we recommend reviewing:

If you have specific concerns about your data or account, reach out to us directly via Live Chat or submit a Support Request.

We're here to help — always with your privacy in mind.