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Privacy Policy

Trevor Reid avatar
Written by Trevor Reid
Updated this week

Arrives By (“the App”) provides fulfillment marketing (“the Service”) to merchants who use Shopify to power their stores. This Privacy Policy explains how personal information is collected, used, and shared when you install or use the App in connection with your Shopify store.


Personal Information the App Collects

When you install the App, we can access certain types of information from your Shopify account:

  • Products – Read and modify product data

  • Themes – Check theme features and compatibility

We also collect the following information from you and/or your customers after the App is installed:

  • Name, address, email, phone number, and billing details for those who access the App on behalf of your store

We collect this information:

  • Directly from you

  • Through your Shopify account

  • Using technologies such as:

    • Log files – Track site activity and collect data like IP address, browser type, ISP, and timestamps

    • Web beacons, tags, and pixels – Record how you browse the site


How We Use Your Personal Information

We use this information to:

  • Provide and operate the App

  • Communicate with you

  • Improve and optimize the App


Sharing Your Personal Information

We may share your information to comply with legal obligations, respond to lawful requests (like subpoenas or warrants), or protect our rights.


Your Rights

If you’re a European resident, you have the right to:

  • Access your personal data

  • Request corrections, updates, or deletion

To exercise these rights, contact us using the details below.

Note: We process your information to fulfill contracts or pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the U.S.


Data Retention

We retain your order information unless and until you request its deletion.


Changes

We may update this policy occasionally to reflect changes in our practices or for legal reasons.


Contact Us

If you have questions or concerns, contact us at:

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