Troubleshooting Image Upload Issues on Art Storefronts
Uploading images to Art Storefronts can sometimes result in errors, freezing, or incomplete uploads. This guide outlines common issues, their causes, and actionable steps to resolve them.
Common Upload Issues and Causes
1. File Name Issues
Special Characters: File names containing special characters (e.g.,
&,#,?,~, or leading underscores_) can cause uploads to fail or freeze. Rename your file to include only letters, numbers, hyphens (-), or underscores (_).
2. File Size and Resolution Limits
File Size: Ensure your image file size does not exceed the platform's limits:
Resolution: Images must not exceed 200 megapixels (MP). Calculate MP by multiplying the width and height in pixels (e.g.,
14,000 × 14,000 = 196 MP).
3. Browser and Network Issues
Cache and Cookies: Clear your browser’s cache and cookies to resolve unexpected glitches.
Internet Connection: Ensure a stable internet connection before uploading.
Troubleshooting Steps
Step 1: Check File Name
Remove any special characters from the file name.
Use only letters, numbers, hyphens (
-), or underscores (_).
Step 2: Verify File Size and Resolution
Confirm the file size is within the allowed limits.
Calculate the image resolution (MP) and resize if necessary.
Step 3: Address Browser Issues
Clear your browser’s cache and cookies.
Restart your browser and retry the upload.
Step 4: Stop a Stuck Upload
Refresh the page to cancel the upload process.
Alternatively, close the tab and reopen your Site Manager.
Specific Requirements for Different Store Types
Art Print Store: - File Types: JPEG, PNG, TIFF, PDF - File Size: Up to 100 MB - Resolution: Up to 200 MP
Standard Store:
FAQs for Edge Cases
Why does my upload get stuck at 100%?
Check for special characters in the file name.
Verify the file size and resolution meet the platform’s limits.
Why does the upload process fail to start?
Ensure the file name does not include special characters.
By following these steps and guidelines, you can resolve most image upload issues on Art Storefronts. If problems persist, consider reaching out to customer support for further assistance.