Skip to main content

How To Contact Technical Support Team

Hazel Dulay avatar
Written by Hazel Dulay
Updated over 2 weeks ago

Table of Contents


Getting the Most Out of Your Art Storefronts Support

As you build and grow your Art Storefronts website, it's natural to have questions — and we’re here to make sure you get answers quickly and clearly.

One of the best ways to get live, personalized support is by joining our daily support webinars, where our technical and marketing teams help members in real time.

These sessions happen five days a week and offer breakout rooms where you can get one-on-one help on the spot. If you need help now, this is the fastest, most direct way to get it.


Support Channels

🔴 Join Our Live Support Webinars – 5 Days a Week! (Highly Recommended)

Whether you’re troubleshooting a technical issue, have a question about marketing strategy, or want help navigating your site, our webinars offer:

  • Live Q&A with support specialists

  • Instant solutions in breakout rooms

  • Step-by-step walkthroughs

  • Real-time screen sharing and guidance

To join a session, just click the “Join” link at the scheduled time:

Day

Time

Workshop Type

Monday

10:00 AM CST

Art Marketing 101 (Breakout Room)
Join »

3:00 PM CST

Technical Support
Join »

Tuesday

12:00 PM CST

Office Hours (Breakout Room)
Join »

Wednesday

10:00 AM CST

Technical Support
Join »

3:00 PM CST

Co-Pilot 101 (Breakout Room)
Join »

Thursday

12:00 PM CST

Office Hours (Breakout Room)
Join »

Friday

11:00 AM CST

Art Marketing 101 (Breakout Room)
Join »

If you're just getting started — or need a refresher — our New Member Onboarding Webinar is the perfect place to begin. These live sessions, held twice a week, are designed to guide you through everything you need to know.

We’ll:

  • Walk you through your Site Manager

  • Introduce the key resources available to you

  • Answer your questions live

👉 Just joined? Don’t skip this step — it’s the best way to set yourself up for success from day one.

Tuesday

10:00 AM CST

Onboarding
10:00 am CST
Join »

Friday

1:00 PM CST

Onboarding
1:00 pm CST
Join »


💬 Chat Widget Support – Get Help Anytime, Right Inside Your Site (Preferred Method)

Stuck on something while working on your site? Our new and improved Chat Widget is your 24/7 support companion, giving you instant access to the tools, answers, and guidance you need—right when and where you need it.

Whether you're navigating your Site Manager, updating your store, or tackling new tasks, the widget connects you to:

  • Step-by-step guides

  • Video tutorials

  • Live webinar links

  • Our support team (during business hours)

You'll find the widget inside your Site Manager, the Help Center, and the Art Business Vault.

It’s always available, so you never have to pause your progress.

Live team support is available:
Monday–Friday, 9:00 AM – 6:00 PM CST
But the widget’s help resources? Available 24/7.

📧 Prefer to email us while on the go?
No problem — we're just an email away.


📞 Phone Support (By Appointment)

If you'd still prefer to speak with someone by phone, you can request a scheduled call by using this link:
👉 Book a Tech Support Call

Availability is limited, and scheduled calls may require some wait time.

For faster, real-time support, we highly recommend joining one of our daily live webinars (M-F), where you can speak directly with a support team member in a breakout room. These sessions offer immediate help, screen sharing, and even task assistance.

We can also provide custom tutorial videos tailored to your needs via Email, often faster than waiting for a call.


📞 Support Contacts by Department

🛠️ Technical Support

For all technical questions related to your website:
📧 cs@artstorefronts.com


📣 Marketing Support

For marketing-related questions, connect with us via:


📦 Fulfillment & Order Support

For assistance with print/merch orders, cancellations, or replacements:


💳 Billing Support

For anything related to license fees, payments, updating payment methods, or charges on your account:
📧 billing@artstorefronts.com


🧭 Leadership & General Inquiries

For comments, concerns, or general questions, you may contact our leadership team directly:
📧 csmanager@artstorefronts.com

Did this answer your question?