Table of Contents
Introduction
As you navigate your Art Storefronts website, it’s completely normal to have questions along the way! With your Art Storefronts license, you’ll have full access to our team, who are here to support you every step of the way. You can reach out to us through widget support right on your site manager, by joining our Technical Support Zoom Workshops, or scheduled phone support. We’re here to make the process as smooth as possible for you!
Tech Support Channels
New and improved Widget Support *Preferred Method*
To ask support from our team, you can use the Chat Box Widget located in the back end of your website, the Help Support Center, or the Art Business Vault.
Support hours are 09:00AM - 06:00PM Central time.
If you prefer to email us on the go, we can still be reached at cs@artstorefronts.com for Technical support or ms@artstorefronts.com for Marketing support.
Live Webinars
Live webinars with our leadership and support teams are run 5 days a week, all of which will provide the option to receive real-time marketing or technical-related support. To join a webinar of your choosing simply click the "Join" link at the webinar's scheduled time, located below.
Day | Time | Workshop Type |
Monday | 10:00 AM CST | Art Marketing 101 (Breakout Room) |
| 3:00 PM CST | Technical Support |
Tuesday | 3:00 PM CST | Office Hours (Breakout Room) |
Wednesday | 10:00 AM CST | Technical Support |
| 3:00 PM CST | Co-Pilot 101 (Breakout Room) |
Thursday | 3:00 PM CST | Office Hours (Breakout Room) |
Friday | 11:00 AM CST | Art Marketing 101 (Breakout Room) |
Scheduling a Tech Support Phone Call
For those wishing to speak with a member of our team via phone, you can use this link > https://calendly.com/asftechsupport/technicalsupport to select a date and time that works best for your schedule based on availability. This can also be done directly from our Chat Widget by clicking on the "Schedule a Call With Support" button.
We recognize that phone support can be beneficial for many and that our requested call calendar books up fast! If you're seeking more immediate help we would be happy to address your questions in one of our Webinar Break-out Tech rooms that take place 5 days a week. Or, we can create dedicated tutorial videos based on your request, and even take over a number of tasks for you entirely.
Hours Of Operation
Technical Support Avenues | Days | Times |
7 days a week | 8:30am to 7:00pm CST/CDT | |
Chat Schedule | Monday-Friday | 08:30am to 5:30pm CST/CDT |
Phone Support (Scheduled) | Monday-Friday
Saturday & Sunday | 9:00am to 5:00pm CST/CDT
9:00am to 11:30am CST/CDT |
Different Support Departments
For all the Technical questions for your website please contact us at:
Technical Support - cs@artstorefronts.com
For marketing-related questions we are available via email, in the FB Support group, or you may join our Discord Channel:
Marketing Support - ms@artstorefronts.com
Small Wins - Small Wins Facebook Group
Discord- Discord Join Link
Marketing: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT
For anything related to prints/merch orders, order cancellations, or replacements, please contact:
Graphik Dimensions: asfprints@artstorefronts.com
Bay Photo: bayphoto@artstorefronts.com
Gooten: gooten@artstorefronts.com
Fulfillment: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.
For billing-related items such as but not limited to: license fees/payments, payment method updates, or charges made to your account please contact us at.
Billing Team - billing@artstorefronts.com
Billing: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.
If you have any comments, or questions, our leadership team can be reached at csmanager@artstorefronts.com.
Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.