Managing your Static Lists just got much simpler. You can now remove a contact from any list directly from their profile—no need to navigate through the Lists tab or use the Selection Cart.
This update streamlines list management and saves several steps when organizing your contacts.
How to Remove a Contact from a Static List
1. Open the Contact’s Profile
Navigate to the contact you want to update.
2. Tap “Found in X Static Lists”
This link shows how many Static Lists the contact currently belongs to.
3. Remove the Contact from a List
On the Static Lists page, you’ll see each list along with a small “×” icon.
Tap “×” next to the list you’d like to remove them from.
The contact is removed instantly — no extra confirmation steps or navigation needed.
That’s it!
This improvement gives you a faster, more intuitive way to keep your lists organized without leaving the contact’s profile.
❓ FAQs
Q: Can I remove a contact from multiple lists at once?
A: No — contacts must be removed from Static Lists one at a time using the “×” next to each list name.
Q: Does this work for Live Lists?
A: No. Live Lists are dynamic and update automatically based on filters, so contacts cannot be manually added or removed.
Q: Will removing a contact from a list delete the list itself?
A: No — removing a contact only removes them from the list. The Static List remains available for future use.
Q: Can I undo removing someone from a list?
A: Not automatically. If you remove a contact by mistake, you'll need add them back
Q: Will this update affect SmartMail segments or automations?
If a contact is removed after the Static List has already been added to a SmartMail draft, they will still appear in the recipients list on the left-hand side.
However, if the Static List is added to SmartMail after the contact has been removed from it, the contact will not appear as a recipient.
Q: Does this change anything about how lists are created or managed?
A: No — this improvement only adds the ability to remove contacts directly from their profile. All other list functionality remains the same.