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How to use Smart Replies (Mass/Batch Replies)
How to use Smart Replies (Mass/Batch Replies)

This feature is meant to make it easier to send multiple smart mail replies all at once.

Yujia Zheng avatar
Written by Yujia Zheng
Updated over a week ago

With Selection Mode, you can perform batch actions such as Add to Smart Mail Group, Reply to Selected, and Create New Smart Mail.

How to get to selection mode:

  1. In the Mail tab, in the left-hand bar, select Smart Mail. You can also follow the same steps to create batch replies in Smart Mail Groups. Select the group in which you would like to create a reply.

2. In Smart Mail, select the desired subject line to which you would like to batch Reply. This will direct you to the pipeline view.

3. In the pipeline view, choose the checkmark from that column if you would like to select all the mail in a column. If you would like to deselect specific mail, you can do so by clicking on that mail.

4. From the selection cart, select the Reply To Selected button.

5. You will then be directed to the Smart Mail Template.

For this article, we'll focus on the two types of Reply:

Template Reply and Personalized Reply

Template Reply

This is the first reply window you will see when you hit "Reply to Selected" in the selection bar:

This view showcases that this template will be applied to all emails sent to all contacts added to this smart mail.

Personalized Reply

A personalized reply happens when you click one of the contacts on the left side of the template reply window


You will see the template is still there, but all changes you apply now (while a contact is selected) are personalized for this contact only. When you send, only this selected contact will receive the personalized email.

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