Your email may become unlinked from your ARTERNAL account for various reasons, with the most common cause being a change in your email account's password. If you encounter any of the errors below, it is likely that your email has been unlinked, and you will need to re-link it to continue using ARTERNAL's Smart Mail.
Common Errors That Indicate Your Email is Unlinked:
Error in Smart Mail:
If you try to send out Smart Mail and see "Error" displayed on the contact cards, this indicates your email is no longer linked.
Error Fetching Email Threads:
When opening an email, if you see the message "Error fetching the thread," it is likely due to an unlinked email account.
Re-link Notification:
If you see a re-link notification on your Mail tab, this is another sign that your email account has been unlinked.
How to Re-link Your Email:
Go to Settings:
In the bottom-left corner, click on your account name and select Settings from the dropdown menu.
Access Mail Settings:
In the left-hand menu, scroll down to Account and select Mail > Smart Mail.
Link Your Email:
For Gmail users, click the Link Account to Gmail button.
For non-Google email providers, select the Link Account to non-Google email providers button.
Sign In and Authorize:
Follow the prompts to sign in to your email account and then click Allow. Once your email is successfully re-linked, you will see a confirmation message.
Frequently Asked Questions (FAQ):
Q: Why was my email unlinked from ARTERNAL?
A: The most common reason for email unlinking is a change in your email account's password, which requires you to re-authorize the connection between ARTERNAL and your email provider.
Q: What should I do if I see errors in Smart Mail?
A: If you see "Error" on your contact cards or when fetching email threads, try re-linking your email by following the steps outlined in the article.
Q: How do I know if my email needs to be re-linked?
A: You will either see errors in Smart Mail or a re-link notification on your Mail tab prompting you to re-link your email.
Q: Will I lose any emails if my account gets unlinked?
A: No, you will not lose any emails. Once you re-link your account, you can continue sending and receiving Smart Mail as usual.