If you have duplicate contacts in ARTERNAL and want to combine them without losing any information, you can use the Merge Contacts feature. Follow the steps below:
Steps to Merge Contacts:
Select the Contact Profiles
Choose the two contact profiles you would like to merge.
2. Access the Merge Option
In the selection cart, click on the three dots (⋮).
From the dropdown menu, choose Merge Contacts.
3. Choose the Primary Contact
Select which profile you want to be the primary contact going forward.
You can swap between the two profiles and review the information before confirming the merge.
4. Complete the Merge
Once you're satisfied with your selections, click Merge.
The duplicate contacts will then be combined into one, with all relevant information merged.