Adding a Cc in Smart Mail

In ARTERNAL's Smart Mail, you can add contacts to the Cc and Bcc lines, allowing you to include additional recipients. There are two ways to add a Cc, depending on whether you want the contact copied for all recipients or just one.

How to Add a Cc in Smart Mail:

Cc for All Recipients:
If you want to Cc a contact for all recipients in a Smart Mail, follow these steps:
- Go to Edit Template.
- Add the desired contact to the Cc line under the Smart Mail Template title.
Cc for a Single Recipient:
If you want to Cc a contact for just one recipient, follow these steps:
- Click on the individual contact in the left sidebar to open their personalized message.
- Add the desired contact to the Cc line under the Personalizing Message for [Contact Name] page.

Frequently Asked Questions (FAQ):

Q: How do I add a Cc for all recipients in Smart Mail?
A: Go to the Edit Template view and add the contact in the Cc line under the Smart Mail Template title. This will copy the contact for all recipients.

Q: Can I Cc a contact for just one recipient in Smart Mail?
A: Yes, click on the individual recipient in the left sidebar, then add the Cc contact in the Cc line under the Personalizing Message section for that recipient.

Q: What’s the difference between adding a Cc for all and for one recipient?
A: Adding a Cc in the Edit Template will copy the contact for all recipients. Adding a Cc in the Personalizing Message will copy the contact for just that individual recipient.

Q: Can I use Bcc in the same way?
A: Yes, you can also add contacts to the Bcc line using the same methods for Cc, either for all recipients or individual ones.