In ARTERNAL, you can easily duplicate previously created Smart Mails. This feature is especially useful when you want to send a follow-up email to contacts who haven’t opened the original or if you need to create a new Smart Mail that is similar to a previous one.
Steps to Duplicate a Smart Mail:
Select the Smart Mail:
Click on Mail > Smart Mail, then select the Smart Mail you want to duplicate.
Click the Duplicate Button:
In the Smart Mail overview, click on the Duplicate button located in the top-right corner.
Choose Duplication Options:
In the pop-up window, you’ll have three duplication options:Duplicate the template only: Creates a copy of just the email template without any of the original contacts.
Duplicate the template and all the contacts: Copies both the template and all the contacts from the original Smart Mail.
Duplicate the template and contacts who have not opened the Smart Mail: Copies the template and only the contacts who did not open the original email.
Complete the Duplication:
After selecting your preferred option, click on Duplicate. You will then be directed to the new Smart Mail draft.
Frequently Asked Questions (FAQ):
Q: Why would I want to duplicate a Smart Mail?
A: Duplicating a Smart Mail is useful for resending to contacts who didn’t open the first message or when creating a new Smart Mail similar to an existing one.
Q: What does "Duplicate the template only" mean?
A: This option duplicates just the email template, allowing you to reuse the same design and content without including any contacts from the original Smart Mail.
Q: Can I duplicate a Smart Mail with only unopened contacts?
A: Yes, you can choose the option to Duplicate the template and contacts who have not opened the Smart Mail, ensuring the follow-up email only goes to recipients who didn't open the original message.
Q: Can I edit the duplicated Smart Mail?
A: Yes, after duplicating, you can make any necessary edits to the new Smart Mail before sending it.