In ARTERNAL, you can duplicate previously created smart mails. This is designed for situations where you want to send a second email to those who haven't opened the previous one or to compose a new smart mail that is very similar to a previous smart mail.
1. Click on Mail > Smart Mail > click on the smart mail you want to duplicate.
2. In the smart mail overview, click on the Duplicate button on the top right corner.
3. In the pop-up window, you have three options:
Duplicate the template only;
Duplicate the template and all the contacts in the smart mail;
Duplicate the template and the contacts who have not opened the smart mail
4. After that, click on Duplicate, and you will be directed to the new smart mail.