Purpose of Smart Replies
Smart Replies are designed to streamline your email workflow, allowing you to send multiple Smart Mail replies at once. This feature makes it easier to manage large-scale communications efficiently.
Steps to Use Smart Replies:
Enable Selection Mode:
In the Mail tab, navigate to Smart Mail in the left-hand bar. This will bring you to your Smart Mail inbox. To perform batch replies for a specific Smart Mail Group, select the group first.
Select the Subject Line:
In the Smart Mail tab, choose the subject line of the emails to which you'd like to send a batch reply. This will open the pipeline view.
Select Mail Items:
In the pipeline view, you can click the checkmark at the top of a column to select all mail in that column. You can also manually deselect specific mail by clicking on individual messages.
Reply to Selected:
Once your emails are selected, open the selection cart and click the Reply To Selected button to begin composing your reply.
Access the Smart Mail Template:
After clicking Reply to Selected, you'll be directed to the Smart Mail Template. This is where you can draft your reply, which will be applied to all selected contacts.
Frequently Asked Questions (FAQ):
Q: What is the purpose of Smart Replies?
A: Smart Replies are designed to help you send multiple replies at once using Smart Mail, making it easier to manage large-scale email communications efficiently.
Q: Can I use Smart Replies for a specific group?
A: Yes, you can batch reply within a specific Smart Mail Group. Just select the group from the left-hand bar in the Mail tab before starting the batch reply process.
Q: How do I select all the emails in a specific column?
A: In the pipeline view, simply click the checkmark at the top of a column to select all the emails in that column.
Q: Can I deselect individual emails after selecting a group?
A: Yes, you can click on individual emails to deselect them from your batch selection.
Q: How do I know the selected emails have received my Smart Reply?
A: Once you apply the Smart Mail Template and send the replies, the emails are sent to all selected contacts, and you can verify the sent status within the Smart Mail tab.