When composing a Smart Mail, you can choose between a Template Reply (applying the same message to all contacts) or a Personalized Reply (customizing the message for specific contacts).
Template Reply
Once you tap "Compose" on the Mail tab, the Template Reply window opens.
The reply template will apply to all emails being sent to the selected contacts.
This method is perfect for general communications that don't require individual customization.
Personalized Reply
If you want to customize a reply for a specific contact, simply click on that contact's name from the left-hand side of the template window.
Any changes you make will be unique to the selected contact. This personalized message will be sent only to them.
The base template remains visible, but individual edits are only applied to the selected contact.
Frequently Asked Questions (FAQ):
Q: What is a Template Reply?
A: A Template Reply is a reply that is sent to all selected contacts in your Smart Mail group. The same template message is applied to all emails.
Q: How do I create a Personalized Reply?
A: To create a Personalized Reply, click on an individual contact from the left-hand side of the template reply window. Any changes you make while that contact is selected will only apply to that specific person.
Q: Will my changes affect all contacts if I personalize one email?
A: No. When you personalize a reply for a specific contact, the changes only apply to that particular contact. Other contacts will still receive the original template.
Q: Can I revert back to the template reply after personalizing an email?
A: Yes, simply click away from the personalized contact, and the default Template Reply will still be intact for the other contacts.
Q: Can I send both template replies and personalized replies in the same batch?
A: Yes, you can use the template for most contacts and personalize messages for specific individuals within the same batch process.