ArtHelper has three ways to get help, from fastest to most personal: ask Arty (the in-app AI assistant), watch a short video tutorial, or message the support team directly.
Ask Arty, the in-app assistant
Arty is trained on how ArtHelper works. For most "how do I…" questions, asking Arty is the fastest answer.
Open Assistant from the left sidebar.
Type your question — for example, "How do I schedule a post?" or "Where do I edit my bio?"
Arty replies with steps and links to the right places in the app.
Watch a short tutorial video
The ArtHelper YouTube channel has short walkthroughs for nearly every feature. Each video is two to five minutes — long enough to learn one thing, short enough to keep moving.
Open youtube.com/@ArtHelperAi.
Use the channel search to find the topic you're stuck on.
Message the support team
For account-specific issues (billing, a broken integration, a post that didn't publish) message the support team directly.
From anywhere in app.arthelper.ai, click the chat icon in the lower-right corner of the screen.
Describe the problem in as much detail as you can. Screenshots help — drag any image straight into the message field.
The team replies within 24 hours, often much faster during US business hours.
💡 Tip: Include the URL of the page you were on when the issue happened. That alone usually saves a round of back-and-forth.
Common questions
Is there a phone number I can call?
No. ArtHelper is a web app and all support runs through in-app chat and email. The chat icon in the lower-right corner is the fastest way to reach a human.
How fast does support reply?
Within 24 hours, and typically much faster during US business hours.
Can I email instead of using the in-app chat?
If you reply to any email ArtHelper has sent you (a billing receipt, a notification, an Intercom message) it lands in the same support inbox. The in-app chat is faster because the team can see your account and the page you're on, but email works.
Where can I report a bug or request a feature?
Use the in-app chat and start your message with "Bug:" or "Feature request:". The team reads everything that comes in, and product-improvement notes get routed to the right person.