# Using the Assistant chat: uploading images, saving responses, and viewing thumbnailsYour ArtHelper Assistant can look at a specific piece of your art and generate ideas, captions, or marketing copy based on what it sees. Here's how to upload an image into the chat, save responses so they don't vanish, and fix common upload or thumbnail issues.---## How to upload an image into the Assistant chat1. Open the Assistant from your home page — tap the **chat bubble icon** in the bottom navigation bar (mobile) or the **Assistant** link in the left sidebar (desktop). 2. In the message input field at the bottom, tap the **image icon** (looks like a small picture frame, left of the text box). 3. Choose **Upload from device** or **Select from My Artwork**. - **Upload from device**: pick a photo from your phone or computer. The image will upload directly into this chat. - **Select from My Artwork**: choose a piece you've already uploaded to your ArtHelper gallery. The Assistant will load the full-resolution version. 4. Once the image appears in the chat, type your question or request in the text field and tap **Send**.The Assistant will analyze the image and respond based on what you asked — a caption, a title, a collaboration idea, or anything else.---## How to save AI-generated responses before they disappearSome users report that the Assistant's response vanishes before they can read or copy it. Here's how to make sure you don't lose the text:### On mobile1. As soon as the Assistant finishes typing, **tap and hold** the response text. 2. A menu will appear — tap **Copy** to save the text to your clipboard. 3. Paste it into your Notes app, a draft post, or wherever you need it.**Alternative**: Take a screenshot of the response immediately after it appears.### On desktop1. Click and drag to select the entire response text. 2. Press **Ctrl+C** (Windows) or **Cmd+C** (Mac) to copy it. 3. Paste it into a document, email draft, or wherever you're working.**Why responses sometimes disappear**: If the chat refreshes (due to a network hiccup or a page reload), unsaved responses may vanish. ArtHelper does store your chat history — scroll up to see earlier messages — but if you want to be safe, copy the text right away.---## Getting the Assistant to reference your image filenames in responsesBy default, the Assistant shows thumbnails but doesn't always name the file. If you need it to say "Sunset Over the Bay.jpg" instead of just showing the image, tell it:**"When you reference my images, include the filename."**You can also add this as a standing rule in Assistant settings under **Rules** so it always includes filenames without you having to ask each time. Learn more in [Train your Assistant: custom rules, voice, and memory](https://help.arthelper.com/en/articles/assistant-train-your-assistant).---## If you keep getting disconnected while working on a taskThis can happen if the AI request is large (like generating descriptions for 50 images at once) or if your internet connection drops. Try:1. **Work in smaller batches** — process 5–10 images at a time instead of all at once. 2. **Check your internet connection** — the Assistant needs a stable connection to generate and save responses. 3. **Use the Save button after every response you want to keep**, so you don't lose work if the session ends.---## If the chat keeps asking you to refresh or restartThis usually means the session timed out or the AI lost context mid-task. Here's how to fix it:1. **Refresh the page and try the request again in a new chat** — sometimes a fresh session is all you need. 2. **If you were working on a long task** (like a campaign with multiple steps), break it into smaller requests — ask for one piece at a time instead of "create my entire limited edition campaign." 3. **If the issue persists**, contact support with the chat link (use the **Share** button at the top of the chat) so we can investigate what's causing the timeout.---## Does the Assistant remember conversations between users?**No.** Each user's Assistant is private and has its own memory. If you trained your Assistant with custom rules and voice settings, those apply only to your account. Another user's Assistant won't know what yours learned.---## Troubleshooting: image won't upload to the AssistantIf you can upload images to your gallery but NOT into the Assistant chat, try these fixes in order:### 1. Check the file sizeThe Assistant chat has a smaller file-size limit than the gallery uploader. If your image is over **10 MB**, the upload may fail silently.- **How to check**: On iPhone, go to Photos → select the image → tap the Share icon → scroll down to see the file size. On Android, open the image in your gallery app and look for Details or Info. - **How to fix**: Use your phone's built-in photo editor to export a smaller version, or choose "Select from My Artwork" instead (if you've already uploaded the image to your gallery, it's been resized automatically).### 2. Try a different image formatThe Assistant accepts **JPG, PNG, and HEIC** (iPhone's default format). If you're trying to upload a **TIFF, PSD, or RAW file**, it won't work.- **How to fix**: Export the image as a JPG from your photo editor before uploading.### 3. Use "Select from My Artwork" instead of "Upload from device"If device uploads keep failing, bypass the issue by uploading the image to your gallery first, then selecting it from **My Artwork** in the chat.### 4. Refresh the page and try againOn desktop, refresh the browser tab. On mobile, close the app completely (swipe it away from your recent apps list) and reopen it. Then try the upload again.### 5. Check your internet connectionIf you're on a weak Wi-Fi or cellular signal, the upload may time out. Switch to a stronger connection and retry.If none of these work, contact ArtHelper support — there may be a file format or account issue we need to investigate.---## Troubleshooting: thumbnails missing in chat repliesSome users report that when the Assistant refers back to an image in a multi-turn conversation, the thumbnail preview doesn't appear — just a blank space or a broken-image icon.This is a known issue and the team is working on a fix. In the meantime, the Assistant can still see and analyze the image (the data is there), so you can continue the conversation. The missing thumbnail doesn't affect the quality of the responses.**Workaround**: If you need to see which image the Assistant is talking about, scroll up in the chat to your original upload message — the full-size image will still be visible there.---## What are Sparklinks?Sparklinks are a separate feature — they're daily email or text nudges that open the Assistant with a specific image already loaded and a useful task ready to run. If you're getting Sparklinks and want to know what they are, read [What are Sparklinks? Your daily marketing nudge](https://help.arthelper.com/en/articles/what-are-sparklinks).---## Still stuck?If you've tried everything above and the Assistant chat still won't accept uploads or show thumbnails, tap the **Help** icon in the bottom-right corner of any ArtHelper page and describe the issue — include your device type (iPhone 14, Windows laptop, etc.) and what you see when the upload fails. The support team will investigate.
Using the Assistant chat: uploading images, saving responses, and viewing thumbnails
How to upload artwork into a chat with your Assistant, save AI-generated responses before they disappear, and troubleshoot missing thumbnails or upload errors.
Written by Shelby