Submitting an exterior scan through the Hover app is a simple process designed for everyone - whether you're a construction pro, insurance adjuster, or homeowner.
For instances when you may need to use the app without a strong wifi connection, we've compiled some troubleshooting tips below.
Tips for low service areas
If you're scanning the exterior of a property in a location with low service, we recommend following these best practices:
1) Close other apps
By reducing the amount of apps running in the background of your mobile device, connectivity bandwidth will be fully allocated to the Hover app.
2) Keep Hover open
Keep the Hover app open until the status says "Evaluating". Once you see the "Evaluating" status, you can be assured that your exterior imagery has been uploaded successfully. In fact, you should always do this whether in good or poor service areas.
Tip: If your device shows 30% or less remaining battery, we recommend charging before you scan.
How to retry an upload
Having trouble with the initial upload process?
Anyone using app version 5.0 or higher can retry an upload from the Upload manager. To access it:
Tap the upload icon which appears whenever one or more scans are actively uploading
View details for each scan in-queue; tap the corresponding icon to 'retry' one or more of the uploads.
Or, access Upload manager anytime via Profile > Account settings > Upload manager
How to fix a paused submission
Hover can model and measure almost any property, but if there is an issue with the exterior scan imagery, you will receive a notification roughly 15 minutes after its submitted.
If that happens, simply open the project in the Hover app, and tap Add photos from the notification.
Any new photos submitted through the app in this way will be added to the existing project.
There are a number of reasons why a property submission may "pause" and require additional information. Review this comprehensive list for more.
Note: If you are experiencing a paused blueprint submission, refer to this article instead.
Still have questions? Reach out to our support team.
Call us (+1.844.754.6837). We're real people and ready to help!
Email us (support@hover.to). We'll usually reply in about 30 min.
Chat with us. We generally answer in less than 3 mins.