A: Hover offers the quickest and easiest way to gather all of the property and damage information needed to process an interior claim.

Whether you’re a homeowner submitting information to your Insurance Company, an adjuster, or professional in the home restoration space, Hover will help you document images of the property, including damage photos, and receive back a full floor plan with the measurements needed to estimate the cost of repairs.

A: Hover is simple by design. To get started, just download the app and follow the in-app instructions. We guide you every step of the way with animation and text in the moment.

For more information, you can also review this article.

A: Scan time will depend on the size of the space(s) scanned. On average, scanning 4-7 spaces takes about 15 minutes for a new user. About half that time for a seasoned user!

As for the turnaround time, it's on average, 3 hours. Smaller spaces can be returned in less time.

A: No, you just need a smartphone. The Hover application will work on most Android and iOS phones.

A: Yes, but each floor should be submitted as a separate order. As such, you may need to send (or you may receive) multiple invitations to capture the same property, one for each level of the building, if needed.

Once returned, each project can be automatically imported into Xactimate or CoreLogic, and then merged.

A: If you successfully connected the scanned spaces by including hallways or landings, you will receive a fully connected floor play.

If there are missing areas between rooms/spaces or obstructions, we will implement our 'partial build solution' to build the largest contiguous buildable area of an order.

For example, if you want to gather damage photos and measurements for the bathroom and living room pictured below, you would also need to scan the hallway.

We make this very easy for you to perform through guided instructions within the app.

A: Before scanning a new space, first you'll see a prompt to take photos of damaged areas in that space. If you skip this step but still want to add damage photos, you'll have another opportunity prior to making your final submission.

A: We provide in-line guidance that changes depending on the room that you're scanning. As the room that you're entering changes, our guidance changes with you.

If for some reason you miss a step, you will have the opportunity to add additional photos before submitting.

A: Not only will you still receive a Hover PDF deliverable for the largest contiguous buildable area of the order, but if you are an Insurance Adjuster, you can also export compatible measurement files to import into Xactimate or CoreLogic (Symbility).

Reminder: The second page of the PDF will always include a summary of all the rooms captured and denote whether or not they were successfully reconstructed. Tips will be included for how to best capture a room that was not built.

A: No. You are only informed of a partial build reconstruction when you access the Hover PDF deliverable.

A: You can do a new interior scan for the undelivered room(s). This will be processed as its own project.

Reminder: If you are an Insurance Adjuster, you can also export files from Hover to import the measurements into either Xactimate or CoreLogic (Symbility) to complete your claim(s).

A: No. You will be charged per the square footage of what is delivered (not per scan-attempt).