We frequently receive inquiries regarding what aspects of Upcart can be customized and what our support team is able to assist with directly. This article outlines the scope of support, identifies requests that fall outside of coverage, and provides guidance on where to obtain additional assistance.
Areas Supported by the Upcart Team
If an element does not display or function as intended out of the box, our team will provide support to correct the issue. Examples include:
Upsell images that appear stretched or compressed
Overlapping text or buttons
Layout issues that occur on specific screen sizes or devices
As a general principle, if the cart does not align with its default design or expected functionality, it is within the scope of support.
Areas Not Supported by the Upcart Team
If the cart is functioning as designed but modifications are desired to change its appearance or behavior, these requests are considered customizations and are not covered by support. Examples include:
Implementing one of our premade customization snippets
Moving, hiding, or restyling elements
Adding custom icons or additional text
Repositioning features within the cart
Options for Customization Assistance
For changes beyond the default capabilities of Upcart, the following resources are recommended:
Review the AI Prompt Suggestions article and consult ChatGPT (or another AI tool) for assistance with styling adjustments
Explore the premade customization collection, which provides useful code snippets and styling options
Engage a Shopify Expert to implement more advanced customizations
If a visual defect or layout problem is observed in the cart, please contact our support team. We are committed to assisting with the resolution of functional or display-related issues.