We get a lot of questions about how customizable UpCart is, and what our team can help with directly. Here's what we support, and where we’ll guide you to outside tools or experts.
✅ What We Can Help With
If something doesn’t look the way it’s supposed to, we’ll step in and fix it. For example:
Upsell images that look stretched or squished
Text or buttons overlapping in a way they shouldn’t
Layout breaking on specific devices or screen sizes
The rule of thumb is:
How is it meant to look out of the box? If it doesn't look that way, it's likely something we can fix.
❌ What We Can’t Help With
If your cart does look the way it was designed to, but you want to change how it looks or behaves, that’s considered a customization and we don’t support those directly. For example:
Implementing any of our premade customizations
Moving elements around
Hiding or restyling parts of the cart
Adding custom text or icons
🛠️ Suggested Workarounds
Here’s how you can get the customizations you need:
You can read our AI Prompt Suggestions article and ask ChatGPT (or another AI) for help with any styling changes.
Alternatively, you can hire a Shopify Expert to implement more advanced changes
If you ever run into a visual issue that seems broken, please reach out! We're always happy to help with fixes.