Your AscendTMS subscription includes 100% free, live support (ALWAYS and FOREVER), every Monday-Friday, 8AM and 5PM Eastern (excluding some holidays).

Simply click on the blue icon in the bottom-right corner of your Help Center screen to drop us a line. A REAL human will get back to you!

Support requests can be opened 24 hours a day, seven days a week.

All support requests are typically responded to the same business day.

If you ever experience an issue logging in, it is almost always an issue with your Internet connection or your browser cache. Thankfully, the fix is usually very fast and easy if you follow this simple process.

1. Close all programs and restart your machine (PC, Mac, tablet, smartphone).

2. Open your Google Chrome browser and go to a website like www.cnn.com or www.nbc.com to make sure you have a live Internet connection. Please go to a website that you haven’t been to in a while, so you are sure you are getting a live Internet connection and not a stored (cached) website from the past. (You’ll notice the examples above are news websites – because they will often show you the current date and time, so you know whether you have a live Internet connection or not).

3. If you have a live Internet connection, go to https://ascendtms.com/clear_cache.html in Chrome. This will clear your cache (temporarily stored data) and cookies for AscendTMS. You will see the “success” results on your screen and be given the ability to “Click here to log in.”

4. Now, you can select “Click here to log in” and you will be taken to your regular AscendTMS login page where you can log in as usual (type your user ID and password slowly to be sure they are entered correctly).

If you are still having issues logging in to your AscendTMS account – the issue may be coming from another website (or websites) that you’ve visited recently that may be “clogging up the pipes” in some way.

The fix is easy. Just follow the exact same 4 steps above, but replace the above item 3 with the following process, which will simply reset your Chrome browser cache for all of the past websites you visited.

- In the Chrome browser, please enter chrome://settings/clearBrowserData

- You will now see a screen similar to the one pictured below:

- You can now select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies).

- You can choose the time range you want to clear cached information from. To clear your entire cache, select All time.

- Click Clear browsing data.

You should now be able to login to AscendTMS as normal. If not, call our friendly support team.

If you are having trouble remembering your username and/or password, no need to worry - there is an easy fix!

If you have forgotten your password, simply click on "Forgot your password?" here:

You will then be directed to a new page that looks like this:

Then, you can input the e-mail address that you use as your username, and click "Send reset e-mail." At which point, you will then receive an e-mail with instructions to reset your password.

If you have arrived at this screen and the light bulb goes off in your head saying "I JUST REMEMBERED!" - simply select "Go back! I remember my password" and proceed to login as normal.

If you have forgotten your Username (the e-mail address that you had previously used to login to AscendTMS ) simply contact us at (813) 681-5000 and one of our friendly staff members would be happy to assist you!

If you would prefer to contact us via email, you are welcome to write to support@inmotionglobal.com and one of our amazing Support Staff will assist you.