FAQ Implementation

Frequently Asked Questions regarding implementation

Lucas Tran avatar
Written by Lucas Tran
Updated over a week ago

Why do I need Asgard Labels?

Asgard Labels is the go-to Acumatica solution when it comes to printing labels. Whether you deal in manufacturing, distribution, kits, and assembly, we cover all known use cases. So if you have a need to easily print or generate different labels directly from Acumatica, then Asgard Labels is the solution for you. If you want to be able to use any data from your system and on any screen or generic inquiry within Acumatica, Asgard Labels will cover you. Lastly, if you just want to print your labels in seconds, print multiple labels at once, reprint your labels, or print from anywhere in the world, all is possible with our solution.

What are Asgard Labels’ key differentiators?

Asgard Labels is a Fulfilled by Acumatica solution, meaning there is no need for external application or third-party integration. Everything from the label creation to the label printing can be within Acumatica. Asgard Labels uses data from your system which is reliable and up-to-date. Asgard Labels has a dedicated customer service team that includes MVPs and Acumatica-certified developers.

How long does implementation take?

The implementation process takes on average 2-3 weeks. One of the biggest factors taken into consideration is the label. How many labels do you need and how complex is it? Does the label printing occur from a specific use case we haven't encountered yet? Another factor would be with respect to your printers. How are they set up/configured? How many printers do you have? There are many factors that can affect the timeline of the implementation process.

If I have an issue, who can help me?

We have a dedicated support team that is there to support any inquiries you may have. Our support team is comprised of Acumatica MVPs and certified developers. Simply write an email to support@asgardalliance.com, and we will dispatch one of our crew to take a look at your issue.

What are the advantages of using Cloud Print over DeviceHub?

When you are using Asgard Labels, there are two services you may use to connect your printer to Acumatica. These services are Acumatica's DeviceHub and Asgard Cloud Print. Although both services are great in their respective uses, the advantage of using Cloud Print is the reliability, and efficiency of the service. Since it is a client that is installed on your system, it'll be able to automatically detect all the printers connected to your computer. Since Cloud Print is licensed under PrintNode, it is also compliant with its security and privacy policy. Cloud Print supports RAW printing and all types of printers; thus, allowing you to print to any printer.

Can we reprint labels?

We handle reprinting by creating a process screen with a print log. On this log, you can see all the labels that have been printed, by whom it was printed, where it was printed from, and when it was printed. So, to reprint your label, you can search for the print process that handles your label printing and reprint your labels with the click of a button.

Can we print with colors?

Yes! As long as your printer supports ZPL and has the ability to print color, we can create colored labels for any of your use cases.

Does your solution support RFID tag printing?

Coming soon! Our team of developers is currently in the implementation process for the RFID data infrastructure to assist in the production of RFID tags. This is something that will take a little bit of time as we want to make sure we cover all the basic necessities and use cases of RFID. (written Feb. 6, 2023)

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