If nothing in our Help Center was able to help or you need face-to-face support from 9a.m-5p.m EST then this article will help you get what you need lightning fast! 🌩️


There are several ways to submit a ticket in SoWork!

1. From anywhere with our Help Icon! (It's a smile because we are happy to help!) 😄

This Icon shows up on our main website and in our Help Center.

This will open our Live Chat window just say "Send a Message" and we will be with you shortly!

If you are in SoWork and need to submit a ticket you can right from your Office!

  1. In the bottom right-hand menu you will see a ❓ mark icon, clicking this opens up the Help Options, including Live Help!

  2. After selecting Live Help you will be able to speak with any of our representatives from 9 a.m. - 5 p.m. EST aka your whole work day! 📆

Why would you want do this?

  • You never know when you need a helping hand! 🤝

  • Maybe you found a bug 🐛 and want to report it! (Thanks for that 😉)

If this didn't solve your problem, reach out to us by clicking the smile icon in the right corner of this page! Or submit a feature request here!

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