Shopify automations let you automate actions when a survey is submitted. Asklayer is unique in that you can use values submitted in the surveys in your automations to make decisions.
Note
Flows are only triggered if a user can be identified. A user can be identified in any of the following cases:
Survey is completed while logged in to your store.
Survey contains an email field and user enters an email.
Survey is completed on the post-purchase page.
Survey is sent via post-purchase email.
Let's make an example automation.
Example case: We're running a satisfaction survey and we want to personally follow up users who aren't giving 5/5 satisfaction ratings, so we will send our staff an internal notice and add a note to the customer when a rating less than 5 is received.
Potential case extension: If a user gives 5/5 follow them up with a testimonial request.
Step 1. Create an automation.
Step 2. Select the Asklayer survey completed trigger.
Step 3. Add a condition.
Step 4. Add criteria.
Step 5. Select "satisfaction". This corresponds to the value received from the first "satisfaction" question page in our survey.
Step 6. Set conditions.
Below is a table of question types and their corresponding keys to use in automations.
Description | Key | Type |
Satisfaction level | satisfaction | Number |
Star rating | stars | Number |
Numeric scae | numberScale | Number |
Two-choice option | binary | String |
Consent checkbox | consent | Boolean |
Dropdown | dropdown | String |
Word cloud | wordCloud | String |
Single choice | singleChoice | String |
Multiple choice | multipleChoice | String |
Email address | emailCapture | String |
Coupon code | coupon | String |
Survey title | surveyName | String |
Single line text | singleLine | String |
Button list | buttonList | String |
Step 7. Select actions to take.
Step 8. Case extensions - use the 'otherwise' output and add one more criteria for satisfaction equals 5 and add a marketing email action as needed.