Short answer
AskTuring cannot process password-protected files.
Full explanation
If you upload a file that is password-protected, AskTuring will not be able to read or index its contents. This means the file will not be searchable, and its information will not appear in AI responses.
To use a password-protected file, you will need to remove the password before uploading it to your Index. Once the protection is removed, the document can be processed normally and will become searchable in seconds.
Tip
If security is a concern, you can remove the password, upload the file, and then store the original protected version in your own secure storage. AskTuring’s platform is SOC 2 certified, ensuring secure handling of your unprotected files.