Skip to main content

What happens if I upload an unsupported file type?

Explains how AskTuring handles files in formats it cannot process.

Eyal Leeder avatar
Written by Eyal Leeder
Updated over 3 weeks ago

Short answer
If you try to upload an unsupported file type, the upload will fail, you will see an error message, and the file will not be added to your index.

Full explanation
AskTuring only accepts certain file types for processing. When you attempt to upload a file in an unsupported format, the system will reject the upload and display an error message. This means:

  • The file will not be stored in your index.

  • No content will be processed, and nothing will appear in search results or AI responses.

  • To include the content, you will need to convert the file to a supported format such as PDF, DOCX, or TXT and try again.

Tips

  • Converting documents to PDF is often the fastest way to make them compatible.

  • Keep a list of your supported formats handy to avoid failed uploads.

Did this answer your question?