Summary
This article explains how to review incoming project emails and approve, deny, or delete them from your AskTuring.ai dashboard. Use this workflow when you need to manage email submissions sent to your project's dedicated email address.
Prerequisites
You must have Manager or Admin role permissions for the project
The project must have Email to Project feature enabled
Step-by-step Instructions
1. Navigate to Email to Project
Click Email to Project in your project navigation menu to view all incoming emails awaiting review.
2. Preview the Email Content
To review the full content of an email before taking action, click Preview Email next to the email you want to examine. This opens a detailed view showing the sender, subject line, and complete message body.
3. Check Email Attachments
If the email includes attachments, click the Attachments section within the preview window to view or download any files included with the message.
4. Take Action on the Email
At the bottom of the preview window, you'll see three action buttons:
Approve: Adds the email content (and any attachments) to your project knowledge base
Deny: Rejects the email without adding it to the project
Delete: Permanently removes the email from the review queue
5. Approve the Email
Click Approve to accept the email and process its contents into your project. The email will be removed from the pending queue and its information will become searchable in your project.
Tips and Notes
Emails remain in the review queue until you take action—they won't be automatically added to your project
Once you approve an email, its content is processed and indexed like any other uploaded document
Denied or deleted emails cannot be recovered, so review carefully before taking action
Large attachments may take a few moments to process after approval