Summary
This article explains how to moderate and organize emails sent directly to your project. Use these steps to approve, deny, or delete incoming messages and review their attachments to ensure only relevant information is added to your workspace.
Prerequisites
You must be logged in to your AskTuring.ai account.
You must have a project with the "Email to Project" feature enabled.
You must have a Manager or Admin role to approve or deny incoming emails.
Step-by-step instructions
A. Navigate to the Email Inbox
Open the Email to Project section
In your project sidebar or settings menu, locate and click on Email to Project.
This will open the moderation dashboard where all incoming emails are listed.
B. Moderate Email Status
Review pending emails
In the email list, you will see messages categorized by their status (such as Ingested, Hold, or Denied).
For any email, you can use the action buttons to Approve, Deny, or Delete the message.
Approve: Moves the email and its content into your project for use in Project Chat.
Deny: Blocks the email from being processed but keeps a record in the Denied list.
Delete: Permanently removes the email record from the project.
C. Preview Emails and Attachments
Open the email preview
Locate the email you wish to inspect.
Click the Actions menu (often represented by an icon next to the email entry) and select the preview option.
A window will open showing the body text of the email.
View attachments
Within the email preview window, look for the attachments section.
You can see a list of all files received with that specific email.
This allows you to verify the content before deciding to approve or deny the message.
D. Delete Emails
Remove unwanted emails
Click the Delete icon or option next to the email you want to remove.
A confirmation dialog will appear to prevent accidental deletion.
Click Delete again to confirm and permanently remove the email from your project inbox.
Tips or notes
Emails on Hold require manual approval before their data becomes available in your Project Chat or Semantic Map.
If an email is Denied, any attachments associated with it will not be indexed or searchable within the project.
Deleting an email is permanent; if you accidentally delete a message, the sender will need to resend it to the project email address.
Large attachments may take a few moments to appear in the preview window after the email is first received.
Related articles
How to Use Project Chat with Your Uploaded Files
How to Organize and Manage Files in a Project
Supported File Formats and How to View Structured Data in a Project