To safeguard your Aspire account, 2-step verification (or 2FA) is mandatory for all users. Users have the flexibility to select their preferred method of verification:
OTP verification - This method involves verifying an OTP received via email during login.
In-app verification - With this method, users are required to add a trusted device, which can be used to review and approve login requests on other devices or browsers.
How to Change Your Verification Method
On your Aspire dashboard, go to "Settings" in the upper right corner and select "Security" (web app). On the mobile app, go to "Account", choose "Settings", and then select "Security".
Click "2-step verification".
If You Choose In-App Verification
Whenever you log in to your Aspire account on your desktop or mobile device, a notification will be sent to your trusted device. You can then click "Approve" on your trusted device to log in to your account.
To enable this verification method:
Click on "Set up a trusted device".
Click "Set up as a trusted device" under the device that you would like to set up as a trusted device.
Open the notification sent to your selected device.
Log in using your registered email and password or use biometric authentication (fingerprint/face ID).
Complete the identity verification shown in the app:
Admin, Finance with transfer rights users, Finance with submit-only rights users: Verify your identity by taking a selfie.
Finance with no submit or transfer rights users, Employee users: Verify your identity by taking a picture of your ID and a selfie.
After successful verification, ensure that notifications are enabled for your Aspire app, as login approval requests will be sent to your trusted device via push notification.
Managing Your Trusted Devices
If you ever need to manage your trusted devices, you can access this tab. Here's what you can do:
View Your Trusted Devices
See all devices currently set as trusted on your account.
Check when each device was last used.
View device names and types.
Add Additional Trusted Devices
To add additional trusted devices (mobile or desktop), follow the steps in "Logging in from a New Device (When You Already Have a Mobile Trusted Device)" and mark your new device as trusted.
Rename Your Trusted Devices
Select the device you want to rename.
Click "Edit name".
Enter a new name (e.g., "John's iPhone", "Work Laptop").
Save changes.
Remove Trusted Devices
Select the device you want to remove.
Click "Remove".
Confirm the removal.
Notes:
While not mandatory, trusted devices provide enhanced security for your Aspire account.
You can have up to 5 trusted devices.
Trusted devices not used for 90 days will be automatically removed.
Ensure that notifications are enabled for your Aspire app, as login approval requests will be sent to your trusted device via push notification.
If you enter incorrect login details five times in a row, your device will be temporarily blocked from logging in for 30 minutes.
Only devices with biometric features, such as fingerprint or Face ID, can be set as trusted devices.
If You Choose OTP Verification
You will receive an OTP to your registered email that needs to be entered before you can access your account.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.